Meet The Team
Meet the dynamic and accomplished executive team behind the success of our company. These visionary leaders bring a wealth of experience and expertise to their respective roles, driving our commitment to exceptional customer service, operational efficiency, and technological innovation. From the strategic direction set by our CEO, to the seamless operations managed by our COO, the financial stewardship of our CFO, the technological advancements overseen by our CTO, and the employee engagement initiatives led by our CHRO, our executive team exemplifies excellence in every aspect of our call center operations.
Gillian Grace Galang
Chief Executive Officer (CEO)
Grace is a visionary leader with over 20 years of experience in the call center industry. As the CEO of the company, she is responsible for setting the overall strategic direction of the company and ensuring its long-term success. Grace has a deep understanding of customer service and is passionate about creating a positive and efficient call center environment. She has a proven track record of driving growth, optimizing operational performance, and fostering a culture of excellence.
Michael Thompson
Chief Operating Officer (COO)
Michael Thompson is a highly accomplished COO with a strong background in call center operations. With a focus on streamlining processes and maximizing efficiency, he oversees the day-to-day activities of the call center. Michael is skilled at implementing performance metrics, improving service quality, and enhancing customer satisfaction. His expertise in workforce management, technology integration, and resource allocation ensures smooth operations and optimal productivity.
Emily David
Chief Technology Officer (CTO)
Emily David is a tech-savvy CTO who brings innovation and efficiency to the call center's technology infrastructure. With a deep understanding of telephony systems, CRM platforms, and call center software, she oversees the implementation and maintenance of cutting-edge technology solutions. Emily ensures that the call center remains at the forefront of technological advancements to enhance customer experience, agent productivity, and data security.
David Tamondong
Chief Financial Officer (CFO)
David is a seasoned financial executive with extensive experience in the call center industry. As the CFO, he is responsible for managing the company's finances, budgeting, and forecasting. David ensures the call center operates within its financial targets while identifying opportunities for cost optimization and revenue growth. With a keen eye for financial analysis and risk management, he plays a critical role in driving profitability and ensuring financial stability.
Wilfredo Esguerra
Chief Human Resources Officer (CHRO):
Wilfredo is a compassionate and strategic HR executive with a focus on creating a positive and engaging work environment within the call center. He is responsible for talent acquisition, training and development, performance management, and employee engagement initiatives. Wilfredo works closely with the call center agents, ensuring they have the necessary resources and support to deliver exceptional customer service. His commitment to fostering a culture of teamwork and professional growth contributes to high employee satisfaction and retention.